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Delete in the new game folder following folders: Start a new game with random sims and play by 5 minutes. Check if you still have this problem in the newly created game folder. Turn on the game - a new game folder will be created and you will have two - one old on the desktop and one new You have to wait until Origin will fix all packs, not only the base game. Origin/ My games library - right-click on TS4 - option "Repair game" Go to Documents/ElectronicArts - inside will be The Sims4 folder

I really hope you can help! Many next step should not be uninstalling the game.

If I do uninstall it, how would I do that, and then how would I reinstall it? Is that even the right thing to do? If I do this will I lose all my packs? I have no CC or mods (never have done), and about 20 packs in total. My next step is to uninstall Sims and then reinstall it. This morning I uninstalled and reinstalled Origin, again the same thing happened when I opened the game. I've tried turning my laptop on and off, even letting it die and then charging it again but it hasn't worked. I repeatedly tried to go into the game but the same thing happened over and over. It wouldn't let me close it down so I had to restart my laptop (Lenovo, Windows 10 I think) to get back to the main home screen. It showed the title screen and the plumbob spinning but when it went to the main menu it was a white screen (again with the bar at the bottom). I didn't know what happened so I exited Sims and tried to go into the game again but it didn't work. So I was playing Sims as normal and then all of a sudden the screen went small and I could see the bar at the bottom of my screen where all my stuff is (this has never happened as Sims usually takes up my whole screen and I have to exit the game to get back to my main home screen).